The Arran SurgeryTel: 0141 429 2626
Pollok Health CentreTel: 0141 531 6890
TELEPHONE NUMBERS - MOBILE and HOME - please ensure that we have the correct contact telephone numbers for you.
TEXT REMINDERS AND INFORMATION - we would like to be able to text you to remind you of appointments that you have made at the surgery, to call you in for review of your medical conditions and to keep you updated on new and existing services available to you both within the Practice and at other healthcare providers. To do this we need your consent. Please contact the Practice to let us know whether you consent to receiving this information by text or not. Thank you.
TELEPHONE CALL RECORDING: Please note that we now record all incoming and outgoing telephone calls to the Practice for quality and training purposes.
If you are on regular medication you may be able to obtain a repeat prescription without seeing the doctor each time. Please discuss this with the doctor who will decide if this is the best way for you to obtain your medicine.
If your doctor agrees, you can request your medication in a number of ways:
You do not need to phone to confirm that we have received your order.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
You can still contact the practice by phone or in person, however, other patients have found the online service more convenient. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and correspondence showing your address eg utility bill or bank statement. If you don’t have these, please talk to us and we will help you to register.
To access these services you will need to register for them to obtain a username and password. Please visit the Practice with one form of photographic identification. The receptionist will give you a PIN number, which must be used within 14 days or it expires
You can view and request repeat prescriptions online. Medication which is not on your repeat slip will be subject to review by either the Pharmacist or GP. These items will take at least 48 hour to process. Please order your medication in plenty of time.
If you forget your access or pin number or you think that someone else knows this number, you will need to come to the surgery in person with photographic proof of your identity which shows the address that we have you registered at. We will then cancel your existing registration and re-issue you with a new document. You will then have to re-register your details again on the website.
Abuse of the system includes, but is not exclusive to the following:
The system is hosted and managed by Egton Medical Information Systems based in Leeds. The Practice is not responsible if you are unable to log onto the system because of a problem with the internet or the host server. Both Egton Medical Information Systems and the Practice reserve the right to withdraw access to any patient without warning if they feel they are abusing the system.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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