General Practice Level 0 infection control rules

The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as restaurants and shops.

This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19

From 19 July 2021 (when the country goes to Level 0) the following rules still apply in General Practice:

  • wearing of face coverings by patients and the public (unless you are exempt)
  • physical distancing of 1 metre in waiting rooms
  • contact the practice by telephone in the first instance
  • wearing of PPE by staff
  • screening of all patients for Covid 19 symptoms

Please support your local practice team by complying with this guidance.

ORDER YOUR PRESCRIPTION ONLINE - you can now order your medication online via the website or by downloading the app to your mobile phone.  Please phone the Practice for information on how to register for this service.

TELEPHONE NUMBERS - MOBILE and HOME - please ensure that we have the correct contact telephone numbers for you. 

TEXT REMINDERS AND INFORMATION - we would like to be able to text you to remind you of appointments that you have made at the surgery, to call you in for review of your medical conditions and to keep you updated on new and existing services available to you both within the Practice and at other healthcare providers.  To do this we need your consent.  Please contact the Practice to let us know whether you consent to receiving this information by text or not.  Thank you.

TELEPHONE CALL RECORDING: Please note that we now record all  incoming and outgoing telephone calls to the Practice for quality and training purposes.

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Current information on Covid 19 including symptoms, testing, isolation periods, vaccinations, vaccination certificates, exemptions and international travel advice can be found at NHS Inform.  

Although Scottish Government have put the country into level 0, General Practice and other healthcare settings remain at a higher level.  Therefore, in line with Government guidance, we continue to wear full PPE, ask that patients wear face coverings when in the surgery, keep to 1m social distancing and ask patients not to come to the Practice to order or collect repeat prescriptions.  In an effort to reduce the spread of the virus, especially to those vulnerable to it, all requests for an appointment with the GP or nurse will be continue to be triaged by a clinician.  If the GP/nurse decides that you need to come to the Practice, the appointment will be given for the day you are triaged.

We thank all our patients for their cooperation.

Dr Ferguson & Partners

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific Practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

At Dr Ferguson & Partners, the Team will provide a high standard of medical care to our patients in a friendly environment.  All members of our Team strive to provide the best care to each patient.  We treat every patient with care, compassion and dignity.  We recognise that ill health is stressful and endeavour to treat the illness as well as the worru it causes in the way we would wish to be treated ourselves. 

Access & Parking

There is level access to both locations with full facilities for disabled patients available within both premises. All GP and Practice Nurse clinics are on the ground floor.  If you require help getting about the surgery, please ask at reception for assistance.

There is free car parking while you attend the surgeries.  The Arran Practice car park is located to the side and rear of the premises.  The car park is monitored and has a one hour time restriction.  You can park at the front of the surgery too. Please note the Pollok surgery has a three hour time restriction for use of the car park.

Repeat Prescriptions Online

You can now order your repeat medications online 24 hours per day, 7 days per week.  You can do this via the link on the website or on your mobile.  To use this service, please register at reception.  The staff will give you a registration letter with the details you require to order your medicine online.

Telephone Call Recording

Please note that all telephone calls made to and from the Practice are recorded for quality and training purposes.   We will monitor, record, store and use any telephone, email or other communication with you in order to check any instruction given to us, for training purposes, crime prevention and to improve the quality of our services.  

(Site updated 30/10/2021)
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